Should this happen, please submit a ticket to have your account unlocked. You will have five (5) chances to enter the correct passcode before your authentication will be deactivated and locked out of the system. How many tries will I get when trying to setup a new or second device? Please follow this link for steps to remove an existing device or designate a default device: Set Default Devices or Remove Existing Devices. You can add a second phone by using Duo's Self Service Portal. It is actually recommended you register another device with Duo in case of emergency or inconvenient situations, like a lost or stolen phone, or simply purchasing a new device. If you receive a Duo authentication prompt on your device without logging into a corresponding service that requires Duo, decline the Duo prompt (marking it as fraud) and immediately change your UCO password. This is an indication your credentials have been compromised and attackers are attempting to login to your Duo-protected account. If you receive such a request, do not respond. Duo will never ask for your user ID and password. Software changes overtime and frequently, but Duo maintains two sets of articles for what they currently support for iOS and Android devices. What software version does Duo support for my phone? This can be bought as a personal or institutional purchase from your department. If you do not wish to use your personal device, you may choose to purchase a hardware token from the Central Tech Store for $30. How do I get Duo?ĭuo can be installed as a mobile application for your iOS or Android Device. Yes, Duo's two-factor authentication feature will help prevent unauthorized access to your account should your UCO username and password become compromised. Fobs can either be purchased for personal use or purchased by your department institutionally. Supported Duo key fobs are available for personal purchase at the Central Tech Store for $30, with payroll-deduction payment options available. In efforts to bolster cybersecurity at UCO, the Office of Information Technology (OIT) implements Cisco Duo multi-factor authentication across campus, which reduces UCO risk of compromised passwords and accounts. My UCO email has stopped working on my iPhone after installing Duo how do I fix it?ĭuo is required by UCO for two-factor authentication on selected services.

What do I do if I lose my authentication device?.What do I do if I delete the Duo Mobile app?.What do I do if I get a new phone or it has been erased?.How many tries will I get when setting up a new or second device?.What if I get an unexpected login alert?.What software version does Duo support for my phone?.The Duo Mobile app is a free smartphone and tablet application that syncs with your UCO 2FA account to complete the authentication process. The program provides you with a secondary means of confirming your identity via mobile device, tablet, or an authentication token, which you will use every time that you sign into any of the services accessed through UCO's single sign-on (SSO). Duo's two-factor authentication (2FA) program integrates an added layer of security of your UCO accounts by requiring an additional level of authentication beyond your username and password.

What does duo mobile app do